Need Help? Porterist’s Comprehensive FAQ

Welcome to Porterist’s FAQ! We're excited to assist you. At Porterist, we strive to provide a smooth and enjoyable shopping experience. Whether you’re exploring our sustainable fashion collections or need help with an order, we’ve got you covered. Dive into our FAQ for answers to common questions and make the most of your shopping journey with Porterist.

General Information

  • Porterist caters to a diverse range of body types by offering sizes from XS to XL, with some styles available in extended sizes. Check the product page for specific size charts and measurements to find your perfect fit.
  • Porterist is an exclusively online retailer, which allows us to offer a wide variety of trendy fashion directly to your door. Enjoy our detailed product descriptions and high-quality images for a seamless online shopping experience.

Porterist is an exclusively online retailer, which allows us to offer a wide variety of trendy fashion directly to your door. Enjoy our detailed product descriptions and high-quality images for a seamless online shopping experience.

Finding your size is easy with Porterist’s detailed size guide. Measure your bust, waist, and hips, then match your measurements to our chart. If you’re unsure between two sizes, we suggest choosing the larger size for comfort.

Our products are crafted in ethically-run factories worldwide, prioritizing sustainability and fair labor practices. We collaborate with manufacturers who share our dedication to high-quality, eco-friendly production.


Placing an order with Porterist is simple and convenient. Browse our collection, select your desired items, and choose your size. Add your choices to the cart and proceed to checkout, where you’ll enter your shipping and payment details to complete your purchase.

We understand that plans can change. If you need to change or cancel your order, contact our customer support team as soon as possible. We will do our best to accommodate your request if your order hasn’t been processed yet.

Porterist accepts various payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express), PayPal, and select mobile payment options.

Absolutely! At Porterist, we prioritize your security. We use advanced encryption technology and secure payment gateways to protect your payment information during transactions, ensuring your data is safe with us.

Using a discount code is easy. During checkout, simply enter your code in the designated box during checkout and click "Apply." Your discount will automatically be reflected in your order total.


We currently offer standard shipping to ensure your order arrives safely and promptly. At checkout, simply choose the standard shipping option that best fits your timeline and budget.

At Porterist, we offer free shipping on all orders. Shipping costs are not added to your purchase, so you can enjoy our products without any additional fees.

Currently, we only ship within the United States. We strive to bring our sustainable fashion to customers nationwide. Shipping details, including delivery times, will be provided at checkout.

Delivery times vary depending on your selected shipping method and location. Standard shipping usually takes 5-7 business days.

Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to monitor your shipment’s progress on the carrier’s website or log in to your Porterist account for updates.

Returns and Exchanges

Share details about your shipping policies, item returns, or customer service.

To return an item, visit our Returns Center. Follow the steps to print a prepaid return shipping label and send your item back. Once we receive the item, we’ll process your refund to the original payment method.

We do not offer exchanges at this time. If you need a different size or color, please return the item and make a new purchase. Initiate your return through our Returns Center and follow the instructions provided.

Returns are typically processed within 5-7 business days after we receive the item. Once your refund is issued, you'll receive an email confirmation, though it may take a few extra days to appear on your statement.

We apologize for any inconvenience caused by receiving a damaged or incorrect item. Contact our customer support immediately with your order details and a photo of the issue. We’ll quickly arrange for a replacement or provide a full refund.


Proper care is essential to maintaining the quality and longevity of your Porterist clothing. We recommend carefully reviewing the care instructions provided on the label of each garment. Generally, our eco-friendly fabrics benefit from gentle washing, air drying, and avoiding harsh detergents. For specific care instructions, please refer to the individual product page.

We’re committed to using a variety of high-quality fabrics and materials in our clothing. Depending on the item, you may find fabrics such as organic cotton, Tencel, recycled polyester, and other environmentally conscious materials. Additionally, we offer high-quality fabrics produced throughout Europe . Each product page provides detailed information about the materials used in that particular item.

Yes, we do our best to restock popular items. If a product you're interested in is sold out, we recommend signing up for restock notifications on the product page or contacting our customer support for more information.

Account Information

No, you don’t need an account to place an order. However, creating an account allows you to enjoy a faster checkout process, track your orders, and save your favorite items for future purchases. It also enables you to easily manage your preferences and receive exclusive offers.

Creating an account is simple. Click the "Account" icon on our website, select "Create Account," fill in your details, and confirm your registration via the email we send you.

If you forget your password, click on the "Account" icon and select "Forgot Password." Enter the email address associated with the account, and we’ll send you a link to reset your password.

Log in to your Porterist account and go to "Account Settings" to update your personal details, including your name, email address, and password.

Customer Support

You can contact Porterist’s customer service by emailing us at or using our website's contact form. Our friendly and knowledgeable team is here to assist you with any questions or concerns.

Our customer service team is available Monday through Friday from 9:00 AM to 6:00 PM (EST). We aim to respond to inquiries within 24-48 hours during business days.

We offer styling tips and tricks through our innovative Stylesphere. This feature allows you to gain insights and recommendations on outfits based on your style preferences. Visit the Stylesphere to explore customized fashion advice and discover looks tailored just for you.

Special Services

Yes, gift cards are available in various denominations and make the perfect gift for friends and family who love sustainable fashion. Select the amount you wish to purchase, add the gift card to your cart, and complete the transaction at checkout.

During checkout, enter your unique gift card code in the designated field. The amount will be applied to your order total. If you encounter any issues, our customer service team is here to help.

We’re Happy to Help!

For any other questions or additional support, please feel free to contact our customer support team. We are committed to ensuring you have a positive shopping experience at Porterist. Your satisfaction is our top priority, and we’re always here to assist you. Thank you for choosing Porterist, and happy shopping!