RETURN POLICY
Last updated February 22, 2024
Thank you for shopping with us! If you’re not fully satisfied, you can return your purchase for a full refund. For details, please refer to our return policy below.
EASY RETURN PROCESS
Need to return an item? No worries, we've made it simple:
- Visit our returns page at https://porterist.com/pages/returns.
- Follow the step-by-step instructions provided.
- Pack the item securely in its original packaging.
- At the end of the process, print out the provided shipping label.
- Attach the label to your return package and send it off.
- Return shipping charges will be paid or reimbursed by us.
It's that easy! If you have any questions or need assistance with your return, our customer service team is here to help. You can reach out to us through online chat or email us at service@porterist.com for support.
Refunds
- Your return will be processed after inspection, which may take up to 30 days.
- Refunds typically appear within 1-2 billing cycles. We'll notify you by email once your return is processed.
Exceptions
- Final sale, made-to-order, and personalized items cannot be returned.
- Items returned damaged, soiled, or without original labels/tags will not be accepted.
- Try shoes on carpet to prevent scuffing. Return with the original undamaged box.
- Swimwear and lingerie must be tried on over underwear with the protective slip.
- Beware of makeup or deodorant stains on clothing.
- Earrings opened for hygiene reasons are non-returnable.
- For defective/damaged items, contact us to arrange a refund or exchange.
Questions?
Our customer service team is ready to assist. Reach out to us via online chat or email at service@porterist.com.